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PRINTOALL PRIVACY POLICY

Effective Date: July 25, 2026

Introduction and Overview

This Privacy Policy ("Policy") explains how your personal information is collected, used, processed, and disclosed when you access our website or use services provided by PRINTOALL, including any written, electronic, or oral communications, online or offline interactions, purchases, returns, and refunds (collectively, the "Services").

This Policy also explains the rights and choices you have regarding your personal information and how you can exercise those rights.

The Services include all services provided through our website located at printoall.com (the "Site"), our mobile applications (the "Apps"), our social media accounts and pages (the "Social Media Accounts"), and any other websites, pages, features, or content owned and operated by PRINTOALL.

Please read this Privacy Policy and our Terms and Conditions carefully before accessing or using our Services. By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions.

Policy Updates

PRINTOALL is committed to processing personal information transparently and responsibly. As our business, services, and data processing practices may change over time, we may update this Privacy Policy periodically.

When changes are made, we will update the effective date at the top of this Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

1. What Personal Information Do We Collect?

We respect the privacy of visitors to our digital platforms and customers who use our products and services. We are committed to protecting your personal information in accordance with applicable privacy laws.

Personal information refers to information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual. The definition of personal information may vary depending on applicable laws and your location.

We collect personal information from various sources, including:

  • Information you provide directly when using our Services;

  • Information collected automatically through your device and browsing activities;

  • Information obtained from third-party services, platforms, or partners.

Depending on how you interact with PRINTOALL, we may not collect every category of personal information described below.

When contacting us or submitting information through our Services, please do not provide sensitive personal information unless specifically requested.

A. Information You Provide to Us

We may collect the following categories of personal information:

1. Personal Identifiers

Including:

  • Name;

  • Shipping address;

  • Billing address;

  • Email address;

  • Phone number.

2. Commercial Information

Including:

  • Products purchased or considered;

  • Order history;

  • Payment and transaction information;

  • Return and refund records.

3. Device and Online Identifiers

Including:

  • Account login information;

  • IP address;

  • Browser information;

  • Cookie identifiers;

  • Advertising identifiers;

  • Social media account information.

4. Internet or Network Activity Information

Including:

  • Browsing history;

  • Pages viewed;

  • Time spent on our Site;

  • Click activity;

  • Device settings;

  • Language and location preferences;

  • Transaction timestamps.

5. Communications

Including:

  • Emails;

  • Customer service conversations;

  • Chat records;

  • Messages submitted through our Services.

6. User-Provided Content

Including:

  • Photos;

  • Images;

  • Text;

  • Customization information;

  • Other files uploaded when creating personalized products.

B. Information From Other Sources

We may collect information from publicly available sources or trusted third-party providers, including:

  • Address verification services;

  • Payment providers;

  • Marketing partners;

  • Advertising platforms;

  • Social media platforms.

We may combine information obtained from these sources with information collected through our Services to improve customer experience, provide personalized services, and support our business operations.

2. How Do We Use Personal Information?

PRINTOALL may use your personal information for the following purposes:

Providing and Managing Our Services

We use your information to:

  • Create and manage your account;

  • Provide access to our Services;

  • Process orders and transactions;

  • Provide personalized shopping experiences.

Information used may include:

  • Email address and account information;

  • Browsing preferences;

  • Purchase history;

  • Saved preferences.

Processing Orders and Providing Customized Products

We use personal information to:

  • Process payments;

  • Deliver products;

  • Handle returns and exchanges;

  • Provide order updates;

  • Create personalized products based on information you provide.

This may include:

  • Name;

  • Shipping information;

  • Payment details;

  • Uploaded photos;

  • Custom text or personalization details.

Customer Support

We use your information to:

  • Respond to inquiries;

  • Provide assistance;

  • Resolve issues;

  • Communicate regarding your account, orders, and Services.

Marketing and Advertising

We may use your information to:

  • Send promotional emails;

  • Provide personalized advertisements;

  • Analyze customer preferences;

  • Improve marketing campaigns.

Information used may include:

  • Email address;

  • Browsing behavior;

  • Purchase history;

  • Website interactions;

  • Advertising identifiers.

You may unsubscribe from marketing communications at any time.

Improving Products and Services

We may use information to:

  • Analyze customer behavior;

  • Improve website performance;

  • Develop new products;

  • Customize your experience;

  • Improve our services.

Fraud Prevention and Security

We may use information to:

  • Detect suspicious activities;

  • Prevent fraud;

  • Verify payments;

  • Protect our customers and business.

Legal Compliance

We may use personal information when necessary to:

  • Comply with legal obligations;

  • Respond to lawful requests;

  • Resolve disputes;

  • Protect our legal rights.

3. Sharing Your Personal Information

PRINTOALL may share your personal information with trusted third parties when necessary to provide our Services, fulfill orders, improve customer experience, and operate our business.

A. Within Our Corporate Organization

We may share information with affiliated companies or business partners when necessary for:

  • Providing Services;

  • Maintaining business operations;

  • Improving customer experience;

  • Supporting personalization features.

Such parties are required to protect your information and use it only for authorized purposes.

B. Service Providers

We may share information with trusted service providers, including:

Service Provider Type Purpose
Technology Providers Website hosting, cloud storage, software support, system maintenance
Payment Providers Payment processing and transaction services
Marketing Providers Advertising, analytics, and promotional activities
Fulfillment Providers Manufacturing, shipping, logistics, returns, and delivery services
Customer Service Providers Customer support assistance
Security Providers Fraud prevention and identity verification

These service providers are contractually required to protect your information and may only use it to provide services to PRINTOALL.

PRINTOALL PRIVACY POLICY

4. Use of Cookies and Similar Technologies

PRINTOALL and our trusted service providers use cookies, pixels, and similar tracking technologies to improve your experience, analyze website usage, personalize content, and provide relevant advertising.

These technologies help us:

  • Remember your shopping cart contents;

  • Keep you signed in;

  • Remember your preferences;

  • Understand how visitors use our website;

  • Improve website performance;

  • Detect and prevent fraud;

  • Provide personalized product recommendations and advertisements.

Cookies are small data files stored on your device when you visit our website or interact with our Services.

A. Cookies

We and our service providers may collect information about your interactions with our Services, including:

  • Pages you visit;

  • Products you view;

  • Links you click;

  • Shopping activity;

  • Device information;

  • Browser information.

This information helps us understand customer preferences, improve our website design, optimize our products, and provide a better shopping experience.

Third-party advertising and analytics providers may use cookies and similar technologies to measure advertising performance and provide advertisements that may be relevant to your interests.

PRINTOALL uses the following categories of cookies:

1. Strictly Necessary Cookies

These cookies are required for the basic operation of our Services.

They allow you to:

  • Access secure areas of our website;

  • Add products to your shopping cart;

  • Complete purchases;

  • Use essential website features.

These cookies cannot be disabled because our Services cannot function properly without them.

2. Functional Cookies

These cookies allow us to remember your choices and preferences, such as:

  • Language preferences;

  • Currency settings;

  • Account preferences;

  • Recently viewed products.

Disabling these cookies may affect your experience on our website.

3. Performance and Analytics Cookies

These cookies collect information about how visitors use our website, including:

  • Website traffic;

  • Visitor behavior;

  • Popular pages;

  • Product interactions.

We use this information to improve our Services and customer experience.

4. Advertising and Targeting Cookies

These cookies help us provide more relevant advertisements by analyzing:

  • Browsing activity;

  • Shopping behavior;

  • Product interests.

Our advertising partners may use these technologies to display relevant advertisements across different websites and platforms.

Managing Cookies

You can manage or disable cookies through your browser settings.

Most browsers allow you to:

  • Block cookies;

  • Delete stored cookies;

  • Receive notifications before cookies are stored.

Please note that disabling cookies may affect certain features of our Services, including account functions, shopping cart features, and personalized experiences.

If you delete cookies or change devices or browsers, your cookie preferences may need to be updated again.

B. Web Pixels and Similar Technologies

PRINTOALL may use web pixels, tags, and similar technologies to understand how visitors interact with our Services.

These technologies allow us to:

  • Measure website activity;

  • Analyze marketing performance;

  • Improve customer experiences;

  • Optimize advertisements.

5. Data Retention

PRINTOALL retains your personal information only for as long as necessary to:

  • Provide our Services;

  • Complete transactions;

  • Maintain business records;

  • Meet legal obligations;

  • Resolve disputes;

  • Enforce agreements.

The length of time we retain information depends on factors including:

A. Providing Our Services

We retain account and customer information while your account remains active or as needed to provide our Services.

We may retain certain information after account closure when required for:

  • Financial records;

  • Tax requirements;

  • Fraud prevention;

  • Legal compliance.

B. Information Provided With Consent

Where you have provided consent for us to process your personal information, we retain the information only for the period necessary to fulfill the purpose for which consent was provided.

You may withdraw consent where applicable. After withdrawal, we may stop processing your information unless another lawful basis applies.

C. Legal and Business Requirements

We may retain information when necessary to comply with:

  • Applicable laws;

  • Regulatory obligations;

  • Contractual requirements;

  • Security and fraud prevention needs.

6. Security Precautions

PRINTOALL takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

We use appropriate physical, technical, and administrative safeguards, including:

  • Secure servers;

  • Encryption technologies;

  • Access controls;

  • Security monitoring procedures.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

While we work to protect your information, we cannot guarantee absolute security.

To help protect your account, we recommend that you:

  • Use a strong and unique password;

  • Do not share your password with others;

  • Avoid reusing passwords across different websites or services.

If you believe your account or personal information has been compromised, please contact us immediately.

7. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information.

These rights may include:

7.1 Right to Access Information

You may request information about the personal information we have collected about you, including:

  • Categories of personal information collected;

  • Sources of information;

  • Business purposes for collecting information;

  • Categories of third parties with whom information is shared;

  • Specific personal information collected about you.

7.2 Right to Receive Information

You may request your personal information in a commonly used and readable format where legally required.

7.3 Right to Delete Personal Information

You may request deletion of personal information collected about you, subject to certain legal exceptions.

We may retain information when necessary for:

  • Completing transactions;

  • Fraud prevention;

  • Legal compliance;

  • Security purposes.

7.4 Right to Opt Out

You may have the right to opt out of:

  • The sale of personal information;

  • Sharing of personal information for targeted advertising;

  • Certain processing activities related to personalized advertising.

7.5 Right to Correct Information

You may request correction of inaccurate or outdated personal information.

7.6 Right to Non-Discrimination

PRINTOALL will not discriminate against you for exercising your privacy rights.

Marketing Communication Preferences

If you no longer wish to receive promotional emails from PRINTOALL, you may unsubscribe by clicking the unsubscribe link included in our marketing emails.

If you previously agreed to receive SMS messages, you may reply:

STOP

to cancel future marketing text messages.

You may also manage push notifications through your mobile device settings.

Texas Privacy Notice

Under applicable Texas law, PRINTOALL follows requirements regarding marketing communications.

We use reasonable measures, including reviewing available information such as:

  • Telephone area codes;

  • Shipping addresses;

  • IP-based location information;

to help identify Texas residents where applicable.

If you are a Texas resident and believe you received marketing communications in error, please contact us at:

support@printoall.com

Identity Verification

To protect your personal information, we may require identity verification before completing requests related to accessing, correcting, or deleting your information.

Verification methods may include:

  • Logging into your account;

  • Providing information that matches our records;

  • Confirming account ownership.

You may also authorize another person to submit a request on your behalf where permitted by law.

Authorized agents may be required to provide proof of authorization and complete identity verification procedures.

 

PRINTOALL PRIVACY POLICY

8. Additional Privacy Matters

8.1 Children's Privacy

Our website and Services are not intended for children under the age of 18.

PRINTOALL does not knowingly collect personal information from children without appropriate parental or guardian consent.

If a parent or guardian believes that a minor has provided personal information to us without permission, please contact us immediately. We will take reasonable steps to review and remove such information where appropriate.

Please do not upload photos or personal information belonging to children or other individuals unless you have obtained the necessary permission to do so.

8.2 International Data Transfers

This Privacy Policy primarily applies to customers in the United States.

If you access or use our Services from another country, different privacy laws may apply. Please refer to the privacy policy applicable to your location where available.

When you use our Services, your personal information may be transferred to, stored, or processed in countries outside your country of residence, including the United States.

These locations may have different data protection laws from your jurisdiction.

PRINTOALL takes reasonable steps to ensure that personal information transferred internationally receives appropriate protection consistent with applicable privacy laws.

If you do not wish your information to be transferred, processed, or stored outside your country, please understand that certain Services, including product purchases and order fulfillment, may not be available.

9. Additional State-Specific Privacy Rights and Notices

In addition to the rights described above, certain state privacy laws may provide additional rights to residents.

9.1 California Residents

If you are a California resident under the age of 18 and a registered user, you may request the removal of certain content that you have publicly posted on our Services.

To submit a request, please contact us at:

support@printoall.com

Please include:

  • Subject line: "California Minor Content Removal Request";

  • The website or application related to your request;

  • A description of the content you would like removed.

Please note that removal may not be complete in certain circumstances, such as when content has been reposted or shared by other users.

9.2 Nevada Residents

Nevada law provides consumers with the right to request that a company not sell certain personal information.

If you are a Nevada resident and wish to exercise this right, please contact us at:

support@printoall.com

Subject line:

"Nevada Resident Do Not Sell Request"

9.3 Oregon Residents

Oregon residents may request information regarding certain third parties that receive personal information from PRINTOALL.

To submit such a request, please contact:

support@printoall.com

We may verify your identity before providing this information.

10. Third-Party Websites

Our Site, Apps, or Services may contain links to third-party websites, applications, or services.

These third parties operate independently from PRINTOALL and have their own privacy practices.

This Privacy Policy does not apply to third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

PRINTOALL is not responsible for the privacy practices, content, security, or policies of third-party websites.

11. Your Photos and Uploaded Content

PRINTOALL provides personalized products that may require customers to upload photos, images, text, or other customized content ("Your Content").

Your Content may contain personal information belonging to you or other individuals.

Before uploading or sharing content through our Services, you are responsible for ensuring that you have obtained all necessary permissions or consents from individuals shown in your content.

How We Protect Your Uploaded Content

We respect the privacy of your uploaded content.

Your Content is used only for purposes necessary to:

  • Create personalized products;

  • Process and fulfill your orders;

  • Provide customer support;

  • Improve your shopping experience.

We do not use your uploaded photos for unrelated advertising, resale, or other unauthorized purposes.

Sharing Your Content With Service Providers

To provide personalized products, PRINTOALL may share your uploaded content with trusted service providers involved in:

  • Product manufacturing;

  • Printing;

  • Production;

  • Quality control;

  • Order fulfillment.

These service providers are authorized to use your content only for providing services to PRINTOALL and are prohibited from using it for any other purpose.

Access to Uploaded Content

Authorized PRINTOALL employees and service partners may access your uploaded content only when necessary to:

  • Complete your order;

  • Provide customer support;

  • Maintain service quality;

  • Resolve technical issues.

We treat your uploaded content as confidential and take reasonable measures to protect it.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

PRINTOALL Customer Support

Email:

support@printoall.com

Website:

https://printoall.com

We will review and respond to privacy-related inquiries in accordance with applicable laws and regulations.

Company Address:

ROOM 4, 16/F, HO KING COMMERCIAL CENTRE, 2-16 FAYUEN STREET
MONGKOK KOWLOON
Hong Kong 999077